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Shipping Policies

It’s our pleasure to ship to your doorstep so you can enjoy our Northwest wines in the comfort of your home. Fries Family Wines uses the best method to deliver your wine in the most economical and efficient manner. A tracking number will be provided via email once the order has shipped. Delivery timing will vary depending on the carrier and destination. For date-sensitive orders, please call us directly at 503-538-3199.

Legal Ship-to States
Fries Family Wines is compliant with state laws, and currently ships directly to consumers in the following states: Alaska, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Washington DC, Wisconsin, and Wyoming. It is unlawful for us to ship to states not mentioned above.

Shipment Timing
We ship wine on Monday through Thursday using the shipping method that you select for your order. Orders placed by 9am PST on Monday through Wednesday will ship the same day. Orders placed after 9am will ship the next applicable shipping day. During special promotions, please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method you have selected.

Signature Requirements
Due to alcoholic contents, the signature of a person 21 years or older is required at the time of delivery. We recommend shipping wine to a business address, if possible, in order to avoid delays associated with obtaining a signature. If you would like to make specific arrangements with the carrier handling your delivery, you can do so by calling the carrier directly and providing the package tracking number.
We ship wine year-round through UPS and FedEx. We offer Ground and 2nd Day Air shipping. FedEx is our default shipper. Three delivery attempts will be made on three consecutive business days. After three delivery attempts, the wine will be returned to our facility.

Weather Holds
Wine is a perishable product and extreme weather conditions can impact the overall quality. We are committed to delivering great service, hospitality and high quality, delicious wine. During the winter, wine runs the risk of freezing when shipped via standard ground shipping in non-temperature regulated trucks; during the summer, wine runs the risk of overheating when shipped in this same method. If you’re placing your order during extreme weather conditions, we highly recommend upgrading your shipping method to express shipping as air transportation helps prevent possible over-heating or freezing of the wine. During extreme weather, ground shipments may be placed on hold at the discretion of our shipping manager. In the event we choose to hold your shipment, you will receive an email notice from the shipping manager.

Refunds/Exchanges
Fries Family Wines is committed to the production of high-quality handcrafted wines and your complete satisfaction is our goal. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care. You may call us at 503-538-3199 or email winesales@friesfamilywines.com.

Damages
We utilize the best quality shipping companies available. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please contact us at winesales@friesfamilywines.com or 503-538-3199 within 48 hours of receipt of your package(s), so that we can initiate a claim with the shipping company. Please keep the original package(s) and the contents exactly as you found them if at all possible. In most cases, we will arrange to have the wine picked up. If the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns for damages cannot be processed after 10 days.

Refused/Missed Deliveries
Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges. Prior to placing an order, we strongly suggest you confirm an adult (21+) will be available to sign for the delivery, especially if you are sending a gift.